Offering as many options to not only enable you to personalise the chair, but to ensure your comfort and happiness is fulfilled.
It's nice to here from customers once their chair has been delivered, and we welcome any comments and words of wisdom for those considering buying a Repose chair.
Please feel free to let us know your thoughts and share your experience with others by emailing us on firstname.lastname@example.org or dropping us a call on 0845 7766001/ 01384 567401.
We look forward to hearing from you.
From: Darren Vaile - Call Back
Sent: 04 January 2019 11:35
To: Info <email@example.com>
Subject: Repose Furniture Contact Form Submitted
Name: Darren Vaile
Post Code: M9
When my mother in law's chair got stuck in the reclined position, Emily was so helpful, made sure I got all the information I needed and talked me through how to fix the chair. Even after this she rang up to check it was all OK and continued to look into any other assistant she could offer.
Probably the best customer service I have ever experienced.
On Mon, 7 Jan 2019, 11:16
Lisa Wardley <firstname.lastname@example.org:
Good morning Darren,
Thank you so much for the email received below, I please to read the situation has been resolved.
It's always nice to see an email for a member of my team, especially with such kind words. My team here, especially Emily, are keen to ensure our customers are well looked after. Problems do happen and it’s how they are handled and resolved ensuring the confidence is installed for the future.
You'll be please to know, we run a staff recognition reward scheme, which means that Emily will now receive a reward from the company for her commitment and service to our customers.
Please do not hesitate to contact us for any further help and assistance.
Ref Emily Husband
We wanted to write to put on record the exceptional customer service that Emily Husband provided in June 2018.
Most people who have any elderly care responsibilities will understand the trauma that a broken piece of equipment has on the person concerned and those looking after them.
Our dad is 87 and spends the whole of his day in a chair which he needs to recline because of his health conditions. He has mobility issues and it was imperative to have the chair fixed as soon as possible.
We had tried another organisation who were really unhelpful and in fact charged for a call out but failed to do anything more.
Emily however managed remotely to diagnose what the problem was, going out of her way to support us in being able to fix it ourselves . She spent many hours on the phone talking through how to do this and working out what if any parts were needed.
Her kind, patient, helpful and friendly manner made all the difference to a very stressful situation.
It was without a doubt the best customer service we have had in any area for a long time.
Please pass on our thanks to Emily for everything she did.
Sandi Gill Carol
Daughters of Albert Evison
Sent from my iPad
Dear Jane and Richard,
I write to say how delighted I am with my new Repose Langdale riser/recliner chair.
It far exceeds my expectations for comfort and the dual motor facility gives me endless permutations to fine tune my posture day by day.
The build quality is absolutely superb. I am aware that this was a special order due to my needs, but the solidity and precision of the movement and the way the craftspeople at Repose have fitted the fine leather Lemon upholstery have made my chair a thing of beauty; it literally shines like sunshine in our living room. I could not be happier with the quality.
You knew that I was in need of the chair as quickly as possible. I am aware that as soon as it was ready, you drove down to Repose in Birmingham to collect the chair and brought it straight up to me the same day.
This must have meant a journey of nearly three hundred miles for you in the one day but it is a mark of your excellent customer service that you did this without a second thought.
You assembled the chair carefully and made sure I was fully happy with its safe operation and how to alter the cushions to get the greatest support and comfort. Only after that did you set off for your long journey home.
Diane and I could not be more delighted with my new recliner. The advice and the service we have received from Jane and Richards at RIBBLE VALLEY RECLINERS has been of the absolute highest standard.
My sincere thanks
My Journey to Repose in total comfort!
To the general furniture trade I am too big, but I like to think of myself as probably taller than most!
I am 6’6” tall and weigh under 18 stone, those 2 figures seem to be no problem to them. But for me, to buy a comfortable recliner chair, it is my knee to the ground measurement that is the problem! Most normal sofas and chairs are between 18” and 20” high but my knee height is 24”.
I started my journey by going to a large furniture store about 45 minutes from where I live, but they didn’t have a chair to fit me, even though their recliner chairs were made to order and they quoted 16 weeks for a delivery. I asked them where I should look next for a recliner to fit me, they said there are plenty of companies that advertise, but the salesman was not prepared to name one.
My next port of call was to a company that advertised that they could fit anybody, but it turned out that they could fit anybody as long as the customer fitted one of their stock sizes! They even had recliners that I wasn’t even allowed to sit on!
Another company advertised comfortable recliner chairs which would be made to measure, and I phoned them to ask for a brochure and they just happened to have one of their consultants in my area very soon, so I agreed he could call with a chair for me to try. The man arrived early for his appointment and had brought a recliner with him which he brought in and set up for me to try for comfort. He then took all my measurements for the chair and said that for my height they would add leg extenders to get the required height. He asked whether I was comfortable and, if so, whether I would like to order the chair. I told him that I was still waiting for another price, but please could he advise me his price. There was a lot of figures being put in his laptop and after seemingly ages he quoted an exorbitant price, it was over £4,600! I was stunned, it seemed an awful lot of money to pay for a recliner chair. After a long time of deliberation from me and the salesman saying that it made sense to place the order today, as he had all the measurements, he could take a 50% deposit from me to place the order and I still had 14 days cooling off period in which to cancel, if I received a lower price. So reluctantly I placed the order and I put the deposit on a credit card. The salesman produced all the paperwork and gave it to me together with a Conditions of Sale booklet and left in a hurry. When I read the Conditions of Sale, which he had not mentioned at all, the booklet recommended being read before placing the order! I subsequently cancelled this order.
While I was waiting for the man above to call, I found a mobility store not far from home and I went to Haverhill Mobility and met Mr Dean Fidler. My wife and I were impressed with his knowledge of recliner chairs and asked him to supply an estimate for a recliner to fit me.
Dean recommended Repose Furniture as being the company which would make a really comfortable chair to fit me. The estimate for my Repose recliner was well under half the other price and, having seen their websites, I had complete confidence in Dean and Repose.
About 5 weeks after placing the order for the recliner it arrived. It is exceedingly comfortable and has been much admired by my friends and family. My wife then decided that we should throw out an old sofa and buy a Repose two seater sofa to match my chair, which we subsequently did. The Repose Sofa has now arrived and my wife is really pleased with it!
Our sincere thanks to Dean of Haverhill Mobility and Repose for our very comfortable furniture and we strongly recommend both Dean and Repose to anyone who needs to recline in total comfort!
I've been using my new chair for a few days. I am delighted with it. Thank you for your patience and help.
With thanks to our specialist supplier at Essential Medical Supplies - Susie Savident
We are delighted to hear from one of our customers, where they have been supplied a chair by Murrays Medical in Ireland, great to hear our chairs make a difference!
Can I just pass on our heartfelt gratitude for the service and supply of the Riser Recliner chair sourced by Robert Byrne (Murrays Ireland) and manufactured and supplied by Repose Furniture. It has made untold differences in the quality of life for my wife since it’s arrival.
Thank you both Regards
Tony Hopkins for Geraldine Lynch
Margaret accidentally damaged her chair and contact us to see if we could resolve the problem.
Due to Margaret's deteriorating conditions she was now reliant on the chair 24hours a day, so we took the opportunity to carry out the repairs for Margaret whilst had a recent visit to her hospital, to ensure she wasn't without her chair.
I've just got home, the hospital internet is rubbish, so I've just picked up your email. You are most welcome to the tipple, please have a drink on me.
I can't believe your service. Emily took the chair back, your staff expertly repaired it and my nephew was back in his office in Lymm by 2pm, fantastic !!
Your products are so comfortable and in my opinion, made to such a superior quality to other reclining chairs on the market. Your personalised service both at point of sale and after sales is exemplary. Of course I have no hesitation in adding my endorsement . I'll do so separately.
Meanwhile please will you pass on a huge thank you to everyone concerned. With very best wishes
an amazing big smile!
Today we received this lovely email from Eloise's mom, after we supplied her with a much needed a bespoke R&R chair for her daily living. Eloise needed a recliner chair which will aid her condition, offer comfortable seating and give her independence in movement. The chair has a removable back cushion so Eloise can change the back style to suit her needs at various moments during her condition. It is so nice to see a big smiling face!
Muscular Dystrophy sufferer Eloise would like to thank Repose Furniture for her fantastic made to measure reclining chair. The staff were so helpful and friendly with nothing being too much trouble and their expertise ensured that the chair we chose was an exact fit for Eloise's needs. The only headache was the huge selection of fabrics to choose from! Delivery was super quick to our home where Repose gave a full demonstration before leaving Eloise to enjoy her new chair and she absolutely loves it
Thank you Repose!
One very satisfied customer, sitting in his new "Marbella" chair two days after ordering.
Thanks Repose Furniture for making this happen.
I can't tell you how grateful I was to you and your team for organising the unbelievably swift turnaround on the replacement remote control and finding a same day courier.
I totally rely on my chair which I use 24/7 and couldn't contemplate a night without it. I really am ecstatic and can't thank you enough.
If I owe you more for the transformer Lisa, please just let me know and I'll settle directly?
You are such a thoroughly reliable and wonderful company company to deal with, I don't know how I can repay you all for your kindness.
Thank you once again
With very best wishes
Margaret Chapman xx
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